Welcome
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to order
Return policy
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 3 - 5 days to process returns from the receipt of your item to process your return, or exchange, may take 1-2. Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. Return shipping charges will be paid or reimbursed by us.
To return an item, please email customer service at to imansgoodybagz@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving, place the item securely in its original packaging and include your proof of purchase, and mail your return the following address Imansgoodybags Returns P.O. Box 17162 Euclid, Oh 44117.
Refunds & returns
We offer a money-back guarantee for some purchases made on our website. All returns must be postmarked within 9 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. If you are not satisfied with the product that you have purchased from us, contact us as soon as possible. You are eligible for a full reimbursement within
8 calendar days of your purchase.
After the 9-day period, you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product in the first weeks after their purchase to ensure it fits your needs.
EXCEPTIONS
The following items cannot be returned or exchanged, mini bags/purses, and regular phone cases (without batteries). For defective or damaged products, please contact us at the customer email below to arrange a refund or exchange.
Please Note
If you have any additional questions or would like to request a refund, feel free to contact us. customer service email : imansgoodybagz@gmail.com